Insurance
As a driver of any of the e-cars of the Urban Connect Fleet, you are insured and covered with the AXA insurance package.
Collisions are unlimited and insured with a deductible of CHF 1'000, provided that the driver complies with the Terms of Use.
Parking damages are fully and unlimited covered, provided that the driver complies with the Terms of Use (management fee of between CHF 20 and CHF 100 applies).
Important Numbers
Urban Connect Hotline:
24 Hour Road Assistance:
+41 58 215 88 08
Car sharing golden rules
1. If any assistance required, kindly call our 24/7 Customer Support.
2. The use of Urban Connect cars is possible for EU citizens who are not resident in Switzerland under the following conditions:
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In the car there must be an employment contract (in paper form) of the person incl. a line where it is explicitly stated that the employee has permission to use this car as a business car and thus can make business trips also to other EU countries.
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The person may NOT use the car for private purposes in other EU countries, only in Switzerland.
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The person may only attend business appointments and may not do anything private, no shopping, no visits, etc.
3. Before and after booking: check the car for damage and report it via the app.
4. Before starting: End the charging by pulling the charging pistol out of the car, leave or take the cable: as per instructions at the car.
5. Report any incident to our hotline or by email. Roadside assistance is also available outside working hours.
6. The booking can only be ended when standing outside the car.
Attention: All the applicable cards and key must be stored in the car.
7. Kindly leave the car in a clean state.